Smart Electrics Basingstoke Electrician & Telecoms Engineer – COVID-19 Business Update

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COVID-19 lockdown dates

As most people know, the UK Government has announced that a national COVID-19 lockdown will be taking place across England, from midnight on Thursday 5th November until Wednesday 2nd December.

Can I still have an electrician/telecoms engineer in my home during this lockdown?

The Housing Minister, Robert Jenrick, has confirmed that during the lockdown tradespeople can still enter customers’ homes to carry out works. This is providing the tradesperson and anyone in their household, is well and has no coronavirus symptoms, and they can stand 2 metres apart from anyone else in your house.

We are on standby 24 hours a day 365 days a year even during this national crisis. Please do feel free to contact us if you require our services.

What if members of our household are self-isolating?

Unfortunately, we are unable to carry out work in any households that are self-isolating, unless the work is for a problem which is a direct risk to the safety of the household, such as a loss of power, telecoms failure, or any other urgent repairs that are deemed essential.

What safety precautions are Smart Electrics taking during this crisis?

As you will see from our website news and social media posts earlier this year, Smart Electrics Group recognised the risk associated with Covid-19 to its customers and staff very early in the crisis.

We have always prided ourselves on working to exceptionally high standards in terms of hygiene and cleanliness and have well-established Covid-19 operating procedures in place.

Our health & commitment to you

We are monitoring our health on a daily basis to ensure that we are fit for work. If we feel any symptoms associated with COVID-19 emerging, we will remain at home to ensure we don’t put our customers at any risk.

If we are advised to stay home or need to self-isolate and this affects upcoming work we will advise customers as soon as practically possible. We will call or contact you via e-mail to discuss job re-scheduling options. If your job is an electrical emergency and we are unable to attend, we will do our best to provide a referral to a trusted electrician within our network.

Our company mission and values at this time are more important than ever:

Our Mission: Keeping your world powered, connected and secure at an affordable price.

Our Values: Reliable, Friendly, Efficient, Honest, Safe, Respectful, Ethical, & Innovative

International & UK travel

As you would expect with a small family business the majority of our time is spent working or at home. We have not travelled abroad in recent months and neither have any of our direct family. We do not use public transport.

Hand washing & personal hygiene

We’re taking the necessary precautionary measures:

  • Hand sanitiser in our work vehicles which we use before and after each job
  • Thoroughly washing our hands with soap and water whenever possible
  • Using face masks and gloves as appropriate

‍Checks during customer bookings

Please appreciate our need to ask you additional questions when we book your job in. As you would expect at this time we need to ensure our customers are well and haven’t been in contact with anyone that has contracted COVID-19. You are also very welcome to ask us the same questions.

Checking with you helps us to reduce the risk of spreading the infection and will keep us healthy so we can continue helping all customers that need us.

Physical contact & social distancing measures

Please accept our apologies that at this time we won’t offer to shake hands with you or your family members when we arrive at your job – normally we would not be this rude!

Social distancing advice also means keeping at least 2 metres away whilst we undertake work in your home.

No need for refreshments!

Whilst we normally appreciate our valued customers making us numerous cups of coffee there is no need to offer during this time.

Job estimates & payments

Where possible we’ll provide estimates over the phone or electronically to minimise the need for multiple visits to your home.

We allow a cooling off period unless it’s an emergency. In an emergency it’s all about getting you back up and running safely and as cost-effectively as possible.

Please appreciate at this time we are unable to handle cash payments. Smart Electrics accept all major credit and debit cards and PayPal. We can also accommodate Google Pay, Android Pay and Apple Pay. We can take payment at your home (our card reader is wiped with sanitiser after every use), over the phone and via BACS. Our invoice will show our banking details. If a payment method isn’t listed or shown please feel free to ask us.

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Regular monitoring of COVID-19 developments & government advice

We are closely monitoring the COVID-19 situation and will continue to adapt our business operations as required and in line with government advice.

‍Addressing our customer concerns

We welcome any requests or feedback on our health and safety measures. No matter how minor your concern about us operating in your home is during this time of uncertainty please don’t be embarrassed to ask.

We are all in this together and need to do our best to help and protect each other and the wider community.



We highly value your support and thank you for understanding during this time.

Alastair Toal, TMIET, Owner & QS Technical Engineer, Smart Electrics

Contact Smart Electrics

Please do not hesitate to call us on 07782 879 640 or 01256 830820, or use our contact form for enquiries:

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