FAQs

Smart Electrics are located in Oakley, Basingstoke, Hampshire. We primarily cover the Basingstoke and Hampshire area but will happily consider requests from customers in locations such as Oxfordshire, Wiltshire and Sussex. If you’re unsure if we’ll come to you please don’t hesitate to contact us to check.

The following map outlines where we provide our electrical, telecoms and CCTV/security services, with some of the key towns marked for general information only. 

Yes – please feel to contact us for a free estimate.

Smart Electrics accept all major credit and debit cards and PayPal. We can also accommodate Google Pay, Android Pay and Apple Pay. We can take payment at your home, over the phone and via BACS. Our invoice will show our banking details. If a payment method isn’t listed or shown please feel free to ask us.

Our normal business hours are 9:00am – 5:30pm on Monday to Friday. Work on Saturdays, Sundays and evenings can be arranged upon request.

We also offer a 24/7 call-out service for emergencies. Public holidays and urgent call outs are dealt with as an emergency response.

This will depend on a number of varying factors such as:

• How urgently you require our services
• The materials that may be needed to complete your job
• The technical requirements of your job

We will always give you an estimate of costs involved, and allow a cooling off period unless it’s an emergency. In an emergency it’s all about getting you back up and running safely and as cost-effectively as possible.

Why not check out our customer reviews to see why so many are happy with our services and use us as their regular electricians?

Yes – absolutely!  Smart Electrics have many years experience in dealing with everyday electrical issues as well as the out of the ordinary parts of the Electrical trade.

We take pride in our technical expertise and hold numerous accreditations and industry memberships.

Yes we can help with electrical, telecoms or security system works for both domestic and commercial insurance claims.

Please feel free to contact us.

Yes – regardless of whether you are with BT, Virgin, Sky, TalkTalk or any other service provider, Smart Electrics can deal with any telecommunications issue in your home or business.

Absolutely! We tailor alarm and CCTV systems to suit your home or business needs. As you would expect from a professional installer, we have security solutions which enable you to check in on your home or business, regardless of where you are and can also automate security alerts to your mobile device(s).

Yes, Smart Electrics founder Alastair Toal is a qualified HV SAP (High Voltage Senior Authorised Person) and has studied under the AP15 course title.

Absolutely – our services can be tailored to assist your business with subcontracting opportunities – be it electrical, telecoms or security systems, we can help. Please feel free to contact us to discuss your requirements.

As required, we work with a number of trusted and highly skilled partners to ensure our customers expectations are fulfilled.

If you are interested in working with Smart Electrics please feel free to get in touch. We are always looking for exceptional, trustworthy and highly skilled contractors to work alongside our company.

Many of our customers prefer us to handle their Internet Service Provider set-ups as we are able to offer better time slots and more support for their new service and equipment.

We most certainly do and have been trained to work amongst vulnerable and those at risk. This includes dementia awareness, infection control and patient/resident confidentiality.

Yes – Smart Electrics founder Alastair Toal served 5 years as a team leader in a banking sector data centre, being trusted as a critical services shift leader.

Alastair is trained and experienced in critical infrastructure management and is fully aware of correct processes and protocol in such a sensitive sector.

Yes we certainly can, with knowledge of many manufacturers and system types we are able to take over maintenance of equipment no matter who the installer was.

Like every responsible business we are taking the issue with diseases hazardous to the health and wellbeing of customers with utmost respect. We have control measures in place to mitigate risk as far as reasonably possible. At Smart Electrics we are following guidance from Public Health England, the World Health Organisation and trade associations. Our vehicles, tools and clothing are cleaned regularly to reduce the potential of spreading pathogens amongst the population. Our procedures are assessed on a daily basis to make sure we are compliant and safe. If required, we will implement changes immediately upon the guidance of experts – this flexibility enables us to operate as safely as possible.