FAQs

Smart Electrics is located in Oakley, Hampshire. We primarily cover the Basingstoke, Newbury, Fleet, Guildford and Andover areas but will happily consider requests from customers in and around the counties of Hampshire, Berkshire, Oxfordshire and Wiltshire. If you’re unsure if we’ll come to you please don’t hesitate to contact us to check.

The following map outlines where we provide our electrical, telecoms and CCTV/security services, with some of the key towns marked for general information only. 

Yes – please feel to contact us for a free basic estimate.

Smart Electrics accept all major credit and debit cards and PayPal. We can also accommodate Google Pay, Android Pay and Apple Pay. Payment can be in person, over the phone and via BACS. Our invoice will show our banking details. If a payment method isn’t listed or shown please feel free to ask us.

Our normal business hours are 9:00am – 5:30pm on Monday to Friday. Work on Saturdays, Sundays and evenings can be arranged upon request.

We also offer a 24/7 call-out service for emergencies. Public holidays and urgent call outs are dealt with as an emergency response.

This will depend on a number of varying factors such as:

• How urgently you require our services
• The materials that may be needed to complete your job
• The technical requirements of your job

We will always give you an estimate of costs involved, and allow a cooling off period unless it’s an emergency. In an emergency it’s all about getting you back up and running safely and as cost-effectively as possible.

Why not check out our customer reviews to see why so many are happy with our services and use us as their regular electricians?

Yes – absolutely!  Smart Electrics have many years experience in dealing with everyday electrical issues as well as the out of the ordinary parts of the Electrical trade.

We take pride in our technical expertise and hold numerous accreditations and industry memberships.

Yes we can help with electrical, telecoms or security system works for both domestic and commercial insurance claims.

Please feel free to contact us.

Yes – regardless of whether you are with BT, Virgin, Sky, TalkTalk or any other service provider, Smart Electrics can deal with any telecommunications issue in your home or business.

Absolutely! We tailor alarm and CCTV systems to suit your home or business needs. As you would expect from a professional installer, we have security solutions which enable you to check in on your home or business, regardless of where you are and can also automate security alerts to your mobile device(s).

No, but please bear in mind we are unable to guarantee a call out if a maintenance contract isn’t in place.  However, we will always do our very best to accommodate you if you’re in an absolute pickle!

Yes, Smart Electrics founder Alastair Toal is a qualified HV SAP (High Voltage Senior Authorised Person) and has studied under the AP15 course title.

Absolutely – our services can be tailored to assist your business with subcontracting opportunities – be it electrical, telecoms or security systems, we can help. Please feel free to contact us to discuss your requirements.

As required, we work with a number of trusted and highly skilled partners to ensure our customers expectations are fulfilled.

If you are interested in working with Smart Electrics please feel free to get in touch. We are always looking for exceptional, trustworthy and highly skilled contractors to work alongside our company.

Many of our customers prefer us to handle their Internet Service Provider set-ups as we are able to offer better time slots and more support for their new service and equipment.

We most certainly do and have been trained to work amongst vulnerable and those at risk. This includes dementia awareness, infection control and patient/resident confidentiality.

Yes – Smart Electrics founder Alastair Toal served 5 years as a team leader in a banking sector data centre, being trusted as a critical services shift leader.

Alastair is trained and experienced in critical infrastructure management and is fully aware of correct processes and protocol in such a sensitive sector.

Yes we certainly can, with knowledge of many manufacturers and system types we are able to take over maintenance of equipment no matter who the installer was.

At Smart Electrics, your health and safety are our top priorities. We take infectious disease control seriously, with strict measures in place to protect our customers, contractors, and the wider community. We closely follow the latest guidance from the UK Health Security Agency (UKHSA) and the World Health Organization (WHO). To keep everyone safe, we regularly sanitize our vehicles, tools, and uniforms. By reviewing our safety procedures daily and adapting to developing risks, we ensure you always receive a safe, reliable service you can trust

We’ve always relied on word of mouth and natural inquiries to promote our company, which speaks volumes about the trust our clients place in us. Rest assured, your rights are protected under the Consumer Rights Act, and Smart Electrics Group stands by its warranties and guarantees. Additionally, we are thoroughly audited and monitored by reputable organizations like NICEIC, ECA and TrustMark ensuring we meet all necessary skills, insurance, and regulatory standards. If you would like references or reviews from satisfied clients, just let us know! We’d be more than happy to share these, providing you with reassurance from those who know and trust us.