Smart Electrics Group Trading Policy.
1.1, The Company ‐ Smart Electrics Group and its Contractors.
1.2, The Customer ‐ The
person or persons name(s) that appears on all forms as "The Customer".
1.3, The Site - The Address of which work is to be undertaken.
1.4, The Work Area - The area deemed by "The Company" on "The Site" to
allow the execution of the contract.
1.5, The Authorities ‐ refers to "The Customers" Local County Council’s
1.6, The Contract ‐ The
acceptance of the terms & conditions set by "The Company".
1.7, The Guarantee - The agreement to rectify
problems relating to standards or quality of workmanship.
1.8, The Warranty - The agreement to replace faulty goods or
materials by the manufacturer.
2 Legal Requirements
2.1, Under the requirements
of Health & Safety at Work Act 1984, as amended 2007 Smoking is prohibited within "The Site", 1 hour prior commencing
& during work being carried out by "The Company". Failure to comply with this legislation may cause delay in
commencement or completion of "The Contract" which may incur additional cost, as determined by "The Company",
to be met by "The Customer".
Under the Health & Safety at Work Act 1984, as amended 2007; in regards to lifting & handling "The Customer"
with adequate notice shall as far as reasonably practicable empty room or rooms as needed to facilitate "The Company’s"
progress in completion of the installation.
2.3, "The Customer" shall at all times be vigilant and responsible for the health & safety of themselves
and the health & safety of persons or animals in their charge.
2.4, Under Part K of the Building Regulations when "The Company" is on "The Site" the property
will be subject to restricted access; visitors should be kept to a minimum. "The Customer" must follow any instructions
given by "The Company" in regards to restriction of movement through or around "The Work Area" for their
own safety. "The Customer" remains responsible for the welfare of guests, animals & themselves.
2.5, Risk assessments & method statements are available
from "The Company" if "The Customer" wishes to receive a copy they will need to formally request them
from "The Company".
"The Customer" is responsible for the notification of any or all works that require notification to the "The
Authorities"; with the exception of the work detailed in "The Contract". "The Company" will notify
its work through the NICEIC.
2.7, Any fees charged by "The Authorities" will need to be met by "The Customer".
3.1, All work under taken as detailed in "The Contract"
will conform to the latest edition of "Institute of Electrical Engineers Wiring Regulations" and The Building Regulations
incorporating the relevant aspects in Parts A, B, C, E, F, K, L, M & P.
3.2, Any work to be contracted out to contractors, the contractors will be vetted
to ensure "The Company’s" high standards will be met. And that they are Insured & accredited with the
Material will be recycled on site where "The Site" has facilities to do so.
3.4, COSHH reports for all aerosols,
solvents, adhesives & lubricants used by "The Company" are stored at the office for reference as required under
Part J of the Building Regulations.
3.5, "The Company" will endeavour to reinstate "The Customers"
property as near to pre‐existing conditions
as possible. However, in certain circumstances this will not be physically possible, or may not meet the requirements of "The
Customer" for example, decoration or floor surfaces. Items such as carpet, tiles, wood, plaster, etc may need reinstating
by a third party. This is the responsibility of "The customer" and "The Company" will endeavour to draw
attention to these points when surveying for the estimate. Costs of this reinstatement will be met by the customer.
3.6, "The Guarantee" offered to "The Customer" will be honoured by "The Company" or its insurances.
"The Guarantee" offered to "The Customer" will be dependent on type of work or services supplied. "The
Guarantee" will be limited in duration and will be indicated on the customers receipt, invoice or contract.
3.7, "The Warranty" offered to "The Customer" will be honoured by "The Company" or the Manufacture.
"The Warranty" will be dependent on the Manufactures Terms & Conditions. "The Warranty" will be limited
in duration and will be indicated on the customers receipt, invoice or contract.
Omissions or Addition to Estimate
Any deviation from "The Contract" will be detailed onto the job sheet.
4.2, "The Company" will undertake to make "The Customer" aware
of any changes to the cost incurred by the variations.
4.3, The job sheet or estimate will be signed by "The Customer" prior to any of the additional work being
carried out this will then form part of this contract.
4.4, Only such work as agreed in "The Contract" will be undertaken by "The Company".
4.5, If the extent of the additional work is larger
than "Minor Works" as detailed in the latest edition of "Institute of Electrical Engineers Wiring Regulations".
Then the work will need to be rescheduled for an appropriate date in the future so as not to affect "The Customer"
or "The Companies" prior arrangements.
5.1, "The Customer"
is required to pay "The Company" upon the completion of work or as in the terms and conditions of the contract.
5.2, Accepted payments can be made
with either Bank Transfer, Major Debit and Credit cards or Cash.
5.3, In certain circumstances, "The Company" may require "The Customer" to pay a deposit; this
will be arranged when necessary with "The Customer".
5.4, "The Company" does not accept any responsibility for failed payments, unless "The Company"
is aware of circumstances outside of its or "The Customers" control.
5.5, Failure to meet payment on demand will result in court action being instigated for the recovery of debt and
any costs incurred, interest will be charged at 8% above the current Bank of England Base rate from the date payment becomes
overdue in addition to compensation for reasonable debt recovery costs of between £40-£100 dependent on debt amount.
5.6, All materials supplied by
"The Company" remain the property of "The Company" until full payment is made by "The Customer".
5.7, Minimum charges apply to labour rates. First half hour charged as minimum and then subsequently charged
half hourly there after. This does not apply to small tasks, these types of tasks will be charged accordingly.
6 Cancellation of Contract
6.1, "The Contract" can be broken by "The Company" if "The Customer" causes
delays in execution of "The Contract" in excess of 28 Days.
6.2, "The Customer" can be released from
"The Contract" with no penalties if notice is given to "The Company" by one or more means eg Telephone,
Letter or Email within 72hrs of "The Contract" becoming legal. As all materials required for the job will be purchased
6.3, A fee of
25% of the total estimate will be made to cover costs of administration and the return of goods to suppliers. Unless under
7 Return of Goods
7.1, No goods are
supplied on a sale or return basis. There shall be no liability on "The Company" to accept returned goods.
8 Fire & Security Systems
8.1, Due to, but not limited to, any or all of the following: criminal
tampering, electrical or communications disruption, it is possible for the Fire or Security system to fail to perform as expected.
"The Company" does not represent
that the products or systems may not be compromised or circumvented; or that the product or system will prevent any personal
injury or property loss by burglary, robbery, fire or otherwise; nor that the product or system will in all cases provide
adequate warning or protection. A properly installed and maintained system may only reduce risk of burglary, robbery, fire
or otherwise but it is not insurance or a guarantee that these events will not occur. Therefore, the customer/owner should
take any and all precautions for his or her safety including, but not limited to, fleeing the premises and calling police
or fire service and have a well rehearsed evacuation procedure in order to mitigate the possibilities of harm and/or damage.
9 Inspection & Testing
9.1, "The Company" takes every effort to limit the affect of inspection and testing on customers premises,
but due to the nature of the works some disruption and restrictions are to be expected.
10 Waste Removal
10.1, "The Company" will supply a limited
waste removal service via it's preferred licenced waste handlers Hippowaste for the removal of trade wastes created by installation, repair or maintenance at the customers property. This service
will be chargeable to "The Customer" and will be included in all estimates and quotations supplied.
11.1, "The Company" does not guarantee an emergency response to "The Customer"
however "The Company" will aim to respond to any breakdown or fault within a 4hr time period upon receiving
details from "The Customer".
11.2, Please note "The Company" does not monitor its email
or social networks 24hrs a day and advises "The Customer" to use the 24hr telephone number provided, unless
advised by "The Company" of an alternative contact method if in the event of a technical issue arising.
Beyond Our Control
Matters Beyond Our Control will be declared in the event of a situation that is out side of "The Company's"
control. This can be, but not limited to; Job Overrun, Emergency Cover, Illness, Weather, Flooding, Fire, Industrial Action,
Road Incidents, Vehicle Breakdown, Communications Failure, IT Failure, Local and National Government Enforcement.
Travel outside of "The Company's" preferred coverage area, currently set at 15 miles from our office location,
may be charged to "The Customer" at a rate of 0.50p per mile. This will be confirmed to "The Customer"
upon first contact with "The Company" and will be included in all estimates.
13.2, Any lost or damaged certificates, invoices,
drawings, etc will incur an admin charge to "The Customer".
13.3, "The Company" will retain
the right to charge for missed appointments and any costs incurred.
14.1, Promotions will be at "The Company" discretion.
offered will be at "The Company" discretion.
15 Social Network Sites
15.1, "The Company" Does
not take any responsibility for the provision of inaccurate information via Social network Sites.
reported by "The Company" via Social Network Sites must not be used for the protection of life, property or the
prevention of financial loss.
16 Electronic Messages
16.1, If any email or text message has been sent in error, please advise "The Company"
immediately. Emails, Text messages are not necessarily secure. "The Company" does not accept responsibility for
changes to any email or text which occur after the email or text message has been sent. Attachments to any email or text may
contain viruses, which could damage "The Customer" IT systems. While the "The Company" has taken reasonable
precautions to minimise the risk, "The Company" cannot accept liability for any damage which "The Customer"
sustains as a result of the viruses. "The Customer" should carry out virus and security checks before opening any
email or text messages.
website. "The Company" may use "The Customer" personal information to:
a) administer the website;
b) improve "The Customers" browsing experience by personalising the website;
c) send goods purchased by "The Customer" via the website,
and supply to "The Customer" services purchased via the website;
e) send statements and invoices to "The Customer", and collect payments from "The Customer";
f) send "The Customer" general (non-marketing) commercial
g) send email notifications
which "The Customer" has specifically requested;
h) deal with enquiries and complaints made by "The Customer" relating to "The Company" website.
17.2, Electronic transactions used by (The Company) will
be handled through payment service provider (PayPal). You should only provide your personal information to PayPal after
"The Company" will share information with PayPal only to the extent necessary for the purposes of processing payments.
17.3, Point of Sale devices (POS) used by the "The Company" are
provided by (Izettle). (The Company) will contact the customer at the earliest opportunity if we feel there details are at
risk or have been compromised after using our POS devices. Further information on (Izettle) security standards can
be found at www.izettle.com/gb/security.
17.4, "The Company" will analyse the use of this website via Matrix Stats and Google Analytics. This
generates statistical and other information about website use by means of cookies, which are stored on "The Customer"
computer. The information generated relating to "The Company" website is used to create reports about the use of
17.5, "The Company"
will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of "The Customer"
personal information. Of course, data transmission
over the internet is inherently insecure, and "The Company" cannot guarantee the security of data sent over the
Internet. "The Customer" is responsible for keeping there passwords and user details confidential.
18 Statutory Rights
18.1, These Terms and Conditions do
not affect your statutory rights.